Privacy policy
Last updated 3 November 2026
This policy explains what personal data Carriagegraph handles through this website and its services, why, and the choices you have.
Who we are
Carriagegraph, Dubai, United Arab Emirates, decides how the personal data described here is used. You can reach us about privacy at privacy@carriagegraph.com.
When you visit this website
The public website sets no cookies and uses no analytics, advertising or tracking tools. Our hosting provider necessarily processes connection data such as your network address and browser type to deliver the pages and protect the service from abuse. We do not use this data to identify or profile visitors.
When you request a demo or a report
The request form collects your name, your work email, your organisation and the channels you would like us to look at. With the request we keep the type of browser you used and a one-way hash of your network address, which helps us prevent abuse and cannot be turned back into the address. We use this information only to reply to you, prepare what you asked for and keep a record of our conversation. Our team is notified of each request by email.
When your organisation is a customer
Signed-in users of the customer portal are identified by their work email and a second factor. The portal uses a strictly necessary session cookie to keep you signed in, and records sign-ins and important actions so that your organisation can review them. This processing is also governed by your organisation's agreement with us.
The services we observe
Our monitoring concerns the services that distribute television channels, and the infrastructure and businesses behind them. We do not monitor viewers and do not collect data about the people who watch. Where an observation includes information about an identifiable person, for example in the public records of a service, we use it only to support the protection of our customers' rights, keep it only as long as that purpose requires, and never publish it.
Who we share data with
We use service providers for hosting, storage and email, who process data on our behalf and under our instructions. We do not sell personal data. We disclose data to authorities only where we are required to by law.
How long we keep it
We keep personal data only for as long as we need it for the purposes above, or as the law requires, and then delete it. You can ask us to delete your request data at any time.
Where it is processed
Our providers may process data in countries other than yours. Where they do, we rely on contractual and technical safeguards to protect it.
Your choices and rights
Depending on where you live, you can ask us for access to the personal data we hold about you, to correct it, to delete it, to restrict or object to its use, or to receive a copy. Write to privacy@carriagegraph.com. If you are not satisfied with our answer, you can contact the data protection authority where you live.
Security
Data is encrypted in transit, access is limited to the people who need it, and customer accounts require a second factor to sign in.
Changes
We will update this policy when our practices change, and show the date of the latest version at the top of this page.